Return and Refund Policy

This Return and Refund Policy describes the terms and conditions under which gloxprvonin ("we", "us", or "our") provides refunds for our 3D modeling courses.

1. Overview
2. Refund Eligibility
3. Refund Period
4. Refund Process
5. Non-Refundable Items
6. Partial Refunds
7. Course Cancellation by Us
8. Payment and Billing Issues
9. Contact Us

1. Overview

At gloxprvonin, we are committed to providing high-quality 3D modeling education. We understand that circumstances may change, and we want to ensure a fair refund process for our students. This policy outlines when and how refunds are processed for our digital course offerings.

Please note: All refund requests are subject to review and approval. Refunds are processed according to the terms outlined in this policy and may take 5-10 business days to appear in your account after approval.

2. Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

You have not accessed more than 20% of the course content
You have not downloaded or accessed downloadable course materials
You have not completed any course assignments or submitted portfolio work
Your refund request is submitted within the specified refund period (see Section 3)
You have not violated any terms of service or engaged in fraudulent activity

Special Circumstances

We understand that exceptional circumstances may arise. Refund requests due to medical emergencies, family emergencies, or other compelling reasons may be considered on a case-by-case basis, even if they fall outside the standard refund period. Please contact us directly to discuss your situation.

3. Refund Period

The refund period varies depending on the type of course purchase:

Single Course Purchase: 14 days from the date of purchase
Course Bundle Purchase: 14 days from the date of purchase
Subscription Plans: 7 days from the date of initial subscription activation

Important: The refund period begins from the date of purchase, not from when you first access the course. Once the refund period has expired, no refunds will be issued except in exceptional circumstances as outlined in Section 2.

4. Refund Process

Step 1: Submit Refund Request

To request a refund, please contact us at:

Email: info@gloxprvonin.world
Phone: +35391539745
Include your order number, course name, and reason for refund request

Step 2: Review Process

Our team will review your refund request within 2-3 business days. We may contact you for additional information if needed.

Step 3: Refund Approval and Processing

If your refund is approved:

You will receive a confirmation email
The refund will be processed to your original payment method
Processing time: 5-10 business days (depending on your financial institution)
Your course access will be revoked upon refund completion

Step 4: Refund Denial

If your refund request is denied, we will provide a clear explanation of the reason. You may appeal the decision by contacting our customer support team.

5. Non-Refundable Items

The following items and circumstances are not eligible for refunds:

Courses accessed beyond 20% of total content
Downloaded course materials, resources, or software licenses
Completed assignments or portfolio submissions
Refund requests submitted after the refund period has expired
Courses purchased during promotional sales or special offers (unless explicitly stated otherwise)
Gift purchases (refunds must be requested by the original purchaser)
Third-party fees (payment processing fees, currency conversion fees, etc.)

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

If you have accessed between 20% and 50% of course content, we may offer a 50% refund
If technical issues prevent you from accessing course materials, we may offer a partial refund or course credit
If course content significantly differs from what was advertised, we may offer a partial refund based on the discrepancy

All partial refund decisions are made at our sole discretion and will be communicated to you during the review process.

7. Course Cancellation by Us

In the rare event that we cancel a course:

You will receive a full refund regardless of how much content you have accessed
We will notify you via email at least 7 days before the cancellation date
Refunds will be processed automatically within 5-10 business days
You may be offered an alternative course or course credit at your preference

We reserve the right to cancel courses due to insufficient enrollment, instructor unavailability, or other circumstances beyond our control.

8. Payment and Billing Issues

Duplicate Charges

If you notice duplicate charges on your account, please contact us immediately. We will investigate and refund any duplicate payments within 2-3 business days.

Payment Method Issues

If your payment method is declined or there are issues with processing:

We will notify you via email
You will have 7 days to update your payment information
If payment issues persist, your course access may be suspended until resolved

Chargebacks

If you file a chargeback with your bank or credit card company, we will investigate the claim. Unauthorized chargebacks may result in permanent suspension of your account and denial of future course access.

9. Contact Us

If you have any questions about this Return and Refund Policy or need assistance with a refund request, please contact us:

gloxprvonin
51 William St
Galway, H91 PF34
Ireland

Phone: +35391539745
Email: info@gloxprvonin.world

Office Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT/IST)

We aim to respond to all refund inquiries within 2-3 business days.